The actual shipping charge is dependent on the total weight of your purchase and the shipping type you select. We have added an easy-to-use total cost calculator on the checkout screen which will show you the actual charges, with appropriate sales tax if applicable, for your selected items.
We are not shipping to countries that are not listed above at this time. Please feel free to email us with your inquiries at .
Packages will only be shipped to street addresses. We will not ship to P.O. Boxes.
For International (non-US orders): Please note the shipping fee is not inclusive of any additional duties, excise, taxation or brokerage fees that may be applied due to importation rules that vary from country to country.
In stock items
Will be shipped within two business days of receipt of order unless other arrangements have been made.
Backordered items
We will notify you immediately of any backordered items. As soon as the backordered items are received in our warehouse they will be shipped to you. Please note that we do not charge extra shipping on backordered items.
REFUNDS AND RETURNS BY PRODUCT TYPE
1. Clothing & Apparel Item Refunds / Return Policy
DUE TO MANUFACTURER POLICY ALL SALES ARE FINAL ON ALL CLOTHING AND APPAREL ITEMS. NO EXCEPTIONS.
2. Items that cannot be returned or exchanged
There are items that cannot be exchanged or returned and they include: Headwear, Socks, Sale or Clearance items.
Please note that we are unable to offer refunds for any international (non-US) orders.
3. No Refunds on 14 K Gold Jewelry
All 14K yellow gold and white gold jewelry is non-refundable as it is custom made to order.
4. Non-Clothing Item Refunds / Returns
All returns for non-clothing / apparel items must be either emailed or telephoned in first for approval, to receive a return authorization number. We need to obtain the credit card number you used during checkout since our website does not retain your financial information due to increased security procedures. Any returns by mail will not be accepted without a return authorization number.
ALL RETURNED ITEMS WILL INCUR A 20% RESTOCKING FEE. ALL RETURNED ITEMS ARE REFUNDED MINUS ANY SHIPPING CHARGES.
All returned Items must be in new condition, unused and in its original packing including ALL original parts, original box, tags, and packing materials. Catholic Faith Store will not issue a refund or exchange if our merchandise inspection reveals that the item has been used, damaged, or altered.
Returns must be made within 7 business days of original shipment. Please contact us for the correct return mailing address.
If the above conditions are met, you will receive a credit to the credit card used for the original purchase on this site, less shipping charges and less a 20% restocking fee.
Catholic Faith Store strongly recommends you use a shipping method with proof of delivery as well as fully insure the returned merchandise for your protection. Refunds are processed within three business days of our receipt of the returned merchandise.
Please note that we are unable to offer refunds for any international (non-US) orders.
5. No Refunds on Engraved Items
Any item that has been engraved is final sale and non returnable, non refundable.
6. No Refunds on International Orders
All international orders are final sale.
7. Other return issues
Error with Order:
In the case where Catholic Faith Store has made an error with your order, please notify us immediately. If we have shipped the wrong item, the wrong size or the wrong color other than what your order states we will provide you with a return shipping label at no charge. Upon notification, we will immediately ship the correct item at no extra charge.
PLEASE NOTE: The merchandise received in error must be post-marked for return to our warehouse within 5 business days order notification error. If merchandise is not returned as instructed, you will be additionally charged for the replacement.
Damaged in Transit:
If merchandise arrives damaged it is best to refuse the package from the carrier attempting delivery. If the damaged merchandise is accepted make sure save the merchandise and the original box. Notify Catholic Faith Store immediately and we will schedule a carrier pickup for the damaged merchandise. If you do not notify Catholic Faith Store regarding the damaged goods within the first 2 days of arrival, our regular return policy will override any claim of damage, and will fall under all current manufacturer restrictions.
Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Catholic Faith Store reserves the right at any time after receipt of your order to accept or decline your order for any reason. Catholic Faith Store further reserves the right any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. Your order will be deemed accepted by Catholic Faith Store upon shipment of products. Title to goods and all risk of loss passes to you upon delivery to the common carrier. All orders placed over $1000.00 (U.S.) must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order.
No Responsibility To Sell Mispriced Products Or Services
Catholic Faith Store shall have the right to refuse or cancel any orders placed for products and/or services listed at an incorrect price, rebate or refund, or containing any other incorrect information or typographical errors. Catholic Faith Store shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Catholic Faith Store shall immediately issue a credit to your credit card account in the amount of the charge.
Modifications to Prices or Billing Terms
Catholic Faith Store RESERVES THE RIGHT, AT ANY TIME, TO CHANGE ITS PRICES AND BILLING METHODS FOR PRODUCTS OR SERVICES SOLD, EFFECTIVE IMMEDIATELY UPON POSTING ON THE SITE OR BY E-MAIL DELIVERY TO YOU.
Privacy
Catholic Faith Store is committed to protecting your privacy when you use our on-line, telephone or other services ("Services"). In this policy we explain how and why we collect your information, what we do with it and what controls you have over our use of it. From time to time, we add or change functions, features or products to our Web Sites or add or change Services. This, and our commitment to protecting the privacy of your personal information, may result in periodic changes to this Privacy Policy. As a result, please remember to refer back to this Privacy Policy regularly to review any amendments.
What information do we collect?
We collect information from you when you register on our site, place an order, subscribe to our newsletter or fill out a form.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.
Like most websites, we use cookies and/or web beacons to enhance your experience, gather general visitor information, and track visits to our website. Please refer to the 'do we use cookies?' section below for information about cookies and how we use them.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
• To personalize your experience
(your information helps us to better respond to your individual needs)
• To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)
• To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)
• To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested by the customer.
• To send periodic emails
The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will be kept on file for more than 60 days in order to keep an accurate record of your purchases with our company. Any card information that is stored is encrypted using strong encryption methods and no card verification number is stored in accordance with PCI-DSS. Card information will be periodically deleted from our secure servers at our discretion, or unless specifically requested to by the card owner.
Do we use cookies?
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information
We use cookies to understand and save your preferences for future visits.
If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone or by contacting customer service.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
California Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.
As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into their 'My Account' and going to the 'Edit Profile' page.
Childrens Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
Online Privacy Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.
Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at /Store/Biz/Terms.html.
Your Consent
By using our site, you consent to our privacy policy.
Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below. Policy changes will apply only to information collected after the date of the change.
This policy was last modified on Feb 20, 2009
Contacting Us
If there are any questions regarding this privacy policy you may contact us using the information below.
Catholic Faith Store
5265 Sunset Lake Road, #26
Holly Springs, NC 27540
1-800-625-4610
