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Frequently Asked Questions

Orders Returns Shipping Membership Other

Orders

What type of credit cards can I use to make an online purchase?

CREDIT / DEBIT CARDS:  At Catholic Faith Store we accept Visa and MasterCard debit and credit cards, as well as Discover and American Express credit cards. If you use a non-US credit card then you will be charged the US Dollar amount, and your credit card will convert it to your usual (local) currency at their prevailing rate. These rates change constantly and so you should check with your credit card company to find out how much you will be billed in your local currency.  We do now have the ability to accept major currencies by Visa & Mastercard debit and credit cards with all pricing shown in that currency.

PAYPAL & PAYPAL CREDIT:  Additionally you can pay by PayPal. To do this click 'Pay by PayPal' or 'Pay by PayPal Credit' on the page of checkout where all the items in your cart are listed.  Paying with PayPal can be extremely quick & easy as re-keying information is minimal.

Please note that your billing method will be charged at the time of purchase.

Can I order by fax or phone?

Yes! We provide alternate order and payment methods.
 

By Phone:
By Mail:
By Fax:

How can I track the shipment of my order?

Tracking your order is easy. Once a shipment is processed, Catholic Faith Store will send you an email with a tracking number, or mulitple emails if your order consists of multiple shipments.  You can also log into your account to view the shipping status of an order along with all tracking information where available.  If you didn't create an account with us you can still track your order at any time by clicking on the 'Track My Order' link at the bottom of every page.  Simply enter your Order number and Billing zip code and you'll see the current status in real-time.

Can I receive special discounts for Catholic Faith Store products?

Yes, of course! When you sign up as a Catholic Faith Store member you are eligible to receive our online store coupons to use with your future online purchases.

How do I use a Catholic Faith Store coupon?

It so easy to redeem a Catholic Faith Store coupon! Just shop online and place your items in the shopping cart. At checkout, enter the coupon code in the coupon field. Your discount is automatically calculated. 

Is my online order secure?

The Catholic Faith Store website utilizes strict precautions and the latest web security technology to safeguard the information transmitted and stored on our servers. We use Secure Socket Layers (SSL) for encryption and transmission of information during checkout and account sign in as well as firewalls and other server security measures to maintain the privacy and security of your information.

We take your security very seriously and our hosting provider, Strategic Advantage, Inc. has invested heavily in a secure server environment. We have daily server penetration scans to ensure against hacking, and proof of our compliance can be seen by the 'verified secure' seals posted on every page. Additionally, we are fully Payment Card Industry (PCI) certified, which identifies that we are 100% secure to accept and protect your credit card transactions. If you wish to see our certificate you can contact us directly.

Is sales tax applied to my order?

Currently, sales tax only applies to those orders that are shipped to North Carolina.

What happens if I order an out-of-stock item?

We'll notify you of an out-of-stock item soon after your order is received. There are no additional shipping fees for out of stock items. Some of our items are very popular and sell out quickly. Please be patient we’ll be sure the item gets to you as soon as possible.

How do I redeem a Catholic Faith Store gift certificate?

It’s so easy to redeem a gift certificate! Just shop online as usual and at checkout enter in your gift certificate number in the gift certificate field.

NOTE: Please be aware that partial gift certificate redemptions are allowed and you can use your gift certificate as many times as you wish until the balance has been used up.  If you spend more than the gift certificate amount you will only be charged the balance of your order.

What if the item I receive is damaged?

We make every effort to ensure that our products are shipped out in excellent condition but there are occasions where an item is damaged and therefore we want to make it easy for you to return a damaged item. To ensure proper credit of your account follow these instructions:

  1. YOU HAVE 5 BUSINESS DAYS FROM THE DATE OF DELIVERY TO MAKE ANY CLAIMS BASED ON PRODUCT DAMAGE.
  2. Please provide your reason for your return on the return form which is found at the back of your invoice included with your delivery package.
  3. Send the item via UPS or Parcel Post (signature required) for your protection.
  4. Pack the item securely and include your name and address on the box.
  5. To order by mail, please fill out the Order Form and mail to:
    Catholic Faith Store
    624 Holly Springs Rd, Suite 410
    Holly Springs, NC 27540
PLEASE NOTE:
  • RETURNS VIA COD ARE NOT ACCEPTED.
  • THERE ARE NO RETURNS ON CLEARANCE ITEMS.
  • RETURNED MERCHANDISE MUST BE IN ORIGINAL CONDITION WHICH INCLUDES ALL PACKAGED ACCESSORIES.

Once I’ve placed my order can I cancel it?

Orders placed with Catholic Faith Store go directly to the system for immediate processing and it is unlikely that we will be able to stop the shipment process. All orders can be return by following the return policy rules (see below). If you think it may not be too late to cancel then phone our Customer Service department immediately and we’ll see if we can put a stop on the order even though it is unlikely after a certain point in the processing. Have your order number and all order information available when calling Customer Service at 1-800-625-4610.

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Returns

Can I return an item?

Refer to our specific return policy as some items are final.  For more details please see our Returns Policy page.

PLEASE NOTE:
  • RETURNS VIA COD ARE NOT ACCEPTED.
  • THERE ARE NO RETURNS ON CLEARANCE ITEMS, PERSONALIZED ITEMS, 14K GOLD ITEMS, VARIOUS ACCESSORIES.  PLEASE SEE OUR COMPLETE RETURN POLICY.
  • RETURNED MERCHANDISE MUST BE IN ORIGINAL CONDITION WHICH INCLUDES ALL PACKAGED ACCESSORIES.
  • THERE IS A 20% RESTOCKING FEE ON ALL RETURNS.

Why is there a restocking fee?

We dislike the restocking fee as much as you do! Unfortunately, we can't waive this charge as these fees are instated by our suppliers. Each time an item is returned to the warehouse a fee is charged in order to cover the costs of the product inspection, product repackaging, and product reshelving.

Product prices stay competitive because we do not add additional costs at the time of purchase, only when items are returned.

Many returned items are also not eligible for resale, so the costs a returned item is quite high. For a small family run store like ours, we are constantly looking for ways to save you money and provide you with the products you'll enjoy using.

Please know that we do our best to sell in this vastly competitive online market. We truly appreciate your business. 

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Shipping

Do you ship orders to international locations?

Catholic Faith Store will ship your order to an international address BUT to purchase the items you must use a credit card or money order drawn on US funds. If you have questions about international orders, please email . Please note the shipping fee is not inclusive of any additional duties, excise, taxation or brokerage fees that may be applied due to importation rules that vary from country to country.

A few things to note about International Order:

  • For International (non-US orders): Please note the shipping fee is not inclusive of any additional duties, excise, taxation or brokerage fees that may be applied due to importation rules that vary from country to country.
  • If we find that at the time of actual shipping the shipping cost is more than what was originally calculated we will contact you and at that time you will have the option to pay any additional fees or cancel your order.
  • All International sales are final.  Returns are not allowed.

How can I track the shipment of my order?

Tracking your order is easy. Once a shipment is processed Catholic Faith Store will send you an email with a tracking number and your shipment, or mulitple emails if your order consists of multiple shipments. You can also log into your account to view the shipping status of an order along with all tracking information where available.  If you didn't create an account with us you can still track your order at any time by clicking on the 'Track My Order' link at the bottom of every page.  Simply enter your Order number and Billing zip code and you'll see the current status in real-time.

What is the cost of shipping?

Shipping & handling is calculated based on weight and distance and varies depending on your order. You can check the shipping charge by adding the item(s) to your cart and selecting the "Total Calculator" for your target destination. Our preferred mode of shipping is Standard Ground from USPS and our packages are sent via priority service making delivery time between 4 and 6 days for most in-stock items.

How long does it take to receive an order?

Most orders are shipped within 4 to 6 days. You will be notified when your order has shipped and if there is a delay with one of your products we will inform you as soon as possible.

Can a customer service representative help me with my order?

Of course! A Catholic Faith Store representative is here to help you with your questions Monday through Friday from 8:30 am to 4:00 pm Eastern Standard Time.

What about items that are sent to undeliverable locations?

Please make certain that the shipping address information is correct on your orders. The shipper will do its best to deliver all packages. Catholic Faith Store is not responsible for delivery charges that are a result delivery non-receipt delivery or incorrect address information.

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Membership

What are the benefits of creating a Membership account with Catholic Faith Store?

Becoming a member of the Catholic Faith Store has its privileges!

Savings - You will have the opportunity to receive periodic discount coupons.
Product Updates - We’ll keep you informed on the latest products in our store as well as sale and clearance items.
Easy Check-Out - Speed up your return shopping experience by having your shipping and contact details stored in your member account so that there is less typing to do.

What is my User Name and how can I retrieve my password?

Your username is always the email account you used when making your order. To retrieve a lost password:

  • Click the “My Account” icon at the very top of the page.
  • On the My Account page, click the “I forgot my password” link.
  • Enter the email address you used for your account and click the Send button.
Your password will be mailed to your email address.

How do I unsubscribe from the Catholic Faith Store email list?

You can unsubscribe two ways.

  • The first is to send us an email from the email account to be unsubscribed. In the subject line put the words “unsubscribe”.
  • Each time we send out a promotional email you will have the option of removing yourself from the email list by clicking the “unsubscribe” link at the bottom of every email.

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Other

How do I care for my sterling silver jewelry?

We only sell genuine .925 sterling silver pendants and medals, which means they are 92.5% pure silver mixed with 7.5% copper. This is because silver itself is too soft for jewelry, but by adding the copper it becomes durable without compromising the color.

As most people do not wish to deal with the natural tarnish that happens with silver when exposed to the air - technically known as oxidization - the sterling pendants and medals are treated with a clear coat protective lacquer. This lacquer creates a physical barrier between the air and the silver without detracting from the color of the jewelry in any way. Because of this lacquer layer, you should never use any caustic cleaner on the pendant, such as silver jewelry cleaner, as this will strip the lacquer off and expose the silver to the air causing it to tarnish. Instead, a mild dish soap solution should be used to clean the chain, and then dry with a micro-fiber cloth.

For more information on caring for your jewelry, see our product guide 5 Easy-To-Follow Steps for Cleaning Your Sterling Silver Jewelry and Why Is My Sterling Silver Jewelry Black and Tarnishing?

Are sterling silver chains pure sterling silver?

We only sell genuine .925 sterling silver chains, which means they are 92.5% pure silver mixed with 7.5% copper. This is because silver itself is too soft for jewelry, but by adding the copper it becomes durable without compromising the color.

As most people do not wish to deal with the natural tarnish that happens with silver when exposed to the air - technically known as oxidization - the sterling silver chains are plated with a thin layer (a few microns) of the precious metal rhodium. This hard, non-porous metal has a very similar color to silver and will not tarnish. For this reason, you should never use any caustic cleaner on the chain, such as silver jewelry cleaner, as this will strip the rhodium layer off and expose the silver to the air causing it to tarnish. Instead, a mild dish soap solution should be used to clean the chain, and then dry with a micro-fiber cloth.

For more information on metal types, see our product guide What’s the Difference Between 14KT, Gold-Filled, and Gold Plated?

How do I determine the correct pendant or necklace size?

Purchasing jewelry online can be tricky so we've created to product advice blog articles we think you'll find very useful.

- Product Advice: Necklace Length Guide

- Product Advice: Jewelry Size Guide

How do I find a product I'm looking for?

Finding products in a large store like ours can be a challenge but we have a few search suggestions for you.

First, take a look at our navigation menu. It is organized in simple, easy to understand categories. Drill down the category of interest to better locate the item you are interested in.

Second, use the SEARCH field at the top of the website. Use the phrase you are searching for such as "Red Rosary" or "Jesus Statue", then click the search button. The website will provide you with a list of products that match your search request.

Third, use the new filter options on each category page. On a category page which lists multiple products, you can sort items and currently, you can filter by price. Note that we are working to extend our filter options.

Lastly, if you can't find what you are looking for, please contact us by phone, web chat or email. We are happy to assist you!

Who we are not a good fit for.

If you are looking for higher quality items that are sourced and presented with care, you’ve found the right place to shop for your Catholic gifts and personal devotionals!

We just aren’t a good fit for everyone. The shoppers that have a negative experience with our store include;

  • Bargain basement shoppers
  • Bulk order shoppers for inexpensive items
  • Shoppers that purchase multiple items to “try” and then return everything
  • Expect free shipping on every order
  • Won’t pay for premium items made in the USA and prefer cheaper China made items

Over ninety-five percent of our products are made right here in the USA. When you purchase an item from the Catholic Faith Store you are supporting American workers and American companies.

Our suppliers provide living wages and benefits to their employees and their products are beautiful and of high quality. A few of our items are sourced from Italy where we believe the styling and quality are excellent. Some of our statuary and rosaries are sourced from the Catholic regions of South Korea. A very small percentage of our items are made in China. These products are mainly in our resin statuary collection.

When you call the Catholic Faith Store, someone in our North Carolina location will answer the phone and help you. We don’t take short-cuts. We believe in offering quality products and services.

We thank you for supporting the Catholic Faith Store and for supporting the men and women who supply us with the beautiful Catholic products we use and love!

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